Privacy Policy

Faithful IT Solutions – Privacy Policy

Effective date: March 11th, 2026

Faithful IT Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

1. Information we collect

We may collect: name, phone number, email address, service address, billing details, device and job details, and communications with us. If you use our website, scheduling forms, or Jobber client hub, we may also collect technical data like IP address and browser type via cookies or similar tools.

2. How we collect information

We collect information when you:

• Request a quote or book a job (online, by phone, text, email, or in person)
• Use our website or Jobber client portal
• Communicate with us for support or questions

3. How we use information

We use your information to:

• Provide and manage services, schedule visits, and communicate about your jobs
• Send quotes, invoices, and receipts
• Maintain service history and improve our services
• Comply with legal, tax, and accounting obligations

We do not sell your personal information.

4. Sharing information

We may share your information with trusted third‑party service providers who help us run our business, such as:

• Scheduling, CRM, and job management tools (including Jobber)
• Payment processors
• Email, SMS, or cloud service providers

These providers are only allowed to use your information to perform services for us and must protect it appropriately. We may also share information if required by law or to protect our rights, safety, or property.

5. Data retention and security

We keep your information only as long as needed to provide services, maintain business records, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, but no system is completely secure.

6. Your choices and rights

You may contact us to:

• Access or update your contact details
• Request that we correct inaccurate information
• Request deletion of certain information, subject to legal and business requirements

If you are in a location with specific privacy rights (such as certain U.S. states or countries), you may have additional rights; we will honor them to the extent required by applicable law.

7. Children’s privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children; if we learn we have done so, we will delete it.​

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date, and your continued use of our services after changes take effect means you accept the updated policy.

9. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact:
Faithful IT Solutions
Email: faithfulitsolutions@gmail.com
Phone: 304‑859‑7289